Pit Boss Grills Customer Service

A To Z List Of The Best Bbq Wood Pellets

New Pit Boss 700FB grill not working correctly. Video for Customer Service.

A pellet grill/smoker is only as good as the BBQ pellets you put into it. The type/quality of the BBQ wood pellets you use will impact temperature performance and smoke flavour. There are many pellet flavours including Apple, Hickory, Mapel, Oak and Walnut to name but a few. However, some brands are hardwood blended pellets whereas others are 100% single wood species.

In this article, I provide details on over 20 brands of BBQ wood pellets, their range of flavours, whether they are 100% single wood species or hardwood blended pellets, their typical price and where they are available. I also provide tips on how to get the best deal when buying BBQ wood pellets and how to test pellet quality. Finally, I discuss the new kid on the block, charcoal pellets and their special attributes compared to all other hardwood BBQ pellets.

Return & Cancellation Policy

At Pit Boss, we hold our customers satisfaction at the core of our business. Because of this, any items that are unused and in their original packaging may be returned within 60 days of purchase.

See below for return and cancellation policy details.

RETURN POLICY

Returns are only accepted on items purchased directly through this website or by phone. All returned items must be in their original condition, unused, and in their original packaging. After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product. Both original and return shipping costs are non-refundable.

Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts.

To initiate a return, please call our Customer Care Team at 480-923-9630. Customer Care is available 7 days a week from 6 a.m. to 8 p.m. PST.

For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy. This return policy applies only to items purchased directly through Pit Boss by phone or PitBoss-Grills.com.

CANCELLATION POLICY

Any purchase made through PitBoss-Grills.com or by phone may be canceled if the order hasn’t been processed or shipped. If an order that you have placed needs canceled, please call our Customer Care Team at 480-923-9630 as soon as possible. Any cancellation after processing will fall under the Pit Boss return policy.

Pit Boss is Dansons Company

Camp Chef 3 Year Warranty Term

One of the most popular Camp Chef pellet grills is the Woodwind with a side propane Sear Box, which comes with a No-Hassle 3 Year Warranty: Image and Warranty Terms Campchef.com

The terminology used to describe the Camp Chef warranty is very confident. For instance, they state it is a No-Hassle Warranty. However, just as with Pit Boss and every other brand paint and finish are excluded from the warranty. As Camp Chef states within the warranty terms, the exterior finish of the product will wear down over time.

Therefore, as I discuss in my post about can you leave a pellet grill outside? You can, but its not ideal if you have a garage/shed to store the grill. Camp Chef recommends keeping metal products free of salts, acids and harsh fluctuations in temperature. That last one is obviously going to be a bit tricky.

The last thing within the warranty terms that particularly caught my attention is the following. This warranty is extended only to the original customer purchase. So if are tempted to purchase a second-hand grill off eBay etc that the seller states is still under warranty, be aware the warranty is no longer active.

Recommended Reading: The Habit Burger Grill Portabella Charburger On Seeded Bun

Year Limited Warranty Timberline Gen 2

The 3-year warranty is applicable to all but one pellet grill, the latest generation of their top of the range Timberline models. The Gen 2 Timberline models actually get an upgraded 10-year limited warranty.

The latest and greatest from Traeger the Timberline Gen 2 models actually get an industry-leading 10-year limited warranty: Images Traeger.com

Pit Boss Smoker Review

Pit Boss Pellet Grill Customer Service Phone Number / Pit Boss 850g ...

The Honest Brand Reviews staff works together to help bring you the information you need to make the best shopping decisions.

Edited on

Pit Boss

Theres nothing quite like firing up the grill on a sunny day. My small charcoal grill has limits but larger models are usually too expensive.

Pit Boss sells affordable premium griddles, barbecues, and smokers for your cooking needs.

They have wood pellet, charcoal, and gas options, all with excellent and durable designs. With tons of options, it was easy to find one that fit my outdoor spaceand my budget.

The brand has 311K meat-loving Instagram followers , and I found its name in headlines on CNN, Mashed, and USA Today while bouncing around the web.

Whats in store for this Pit Boss smoker review? Ahead, Ill go over their bestselling product lineup, tell you what you can expect from Pit Boss grills, detail promotions, and a whole lot more to give you an idea of exactly what youre getting into.

Don’t Miss: Where Can I Buy Cedar Planks For Grilling

Another Budget Alternative Z Grills

If your primary reason for considering a Pit Boss is price, then you might want to give Z Grills a look.

These guys are very new to selling to consumers but theyve actually been building pellet grills for other companies for many years.

You can definitely see the resemblance when you look at the design. Everything is similar except for the high price tag.

The most popular model is the Z Grills 700D4E which is a recent upgrade over the popular 700E and now comes with a PID temperature controller, better screen, and easy pellet clean-up features.

Weve cooked a lot of food on the 700D4E and think its a fantastic pellet grill. It doesnt have quite as many features as a grill likes the Traeger Pro 575 , but it does have a proper cabinet which is great for storage.

Temperature Shifts From Set Temperature:

There could be a number of reasons the temperature shifts from the set temperature although its normal to experience a change of temperature by +/-25°F . Thats because the Pit Boss pellet grill functions through the auger turning on and off at set intervals.

However, check if the flame boiler has been positioned properly. It should be on top of the grease drain on the right side and on the bracket on the left side of the grill.

Plus, the angle at which it rests also has an impact on how the set temperature varies. If the flame boiler is tilted on the right side and is higher on the left side, then its been placed perfectly.

If you still face temperature swings, try lifting up the chimney cap as high as possible. Just remember to lower it when the outside temperature is cold as otherwise, the grill wont have the right temperature for cooking. Lowering it by an inch is enough.

Another reason for temperature shifts could be an open flame boiler slide cover. Check to see if its completely closed to prevent this problem.

Lastly, we cant stress enough about the quality and freshness of the pellets. To check the quality and that theyre totally dry, snap one. If its crumbly, then you have to get a fresh bag. A crisp and clean break indicates the pellets are just right.

Also Check: What Kind Of Gas Grill Should I Buy

Pit Boss 700fb Review A Complete Guide

CONTENTSTimothy Woods

I use my grill almost every day to prepare my meals in bulk. I wasnt getting that smoky tenderness that I wanted, so I checked out some pellet grills. My team and I tested over 10 different models, and thats when we discovered Pit Boss.

So we fired up one of their most popular models to bring you this Pit Boss 700FB review.

What Is Covered Under The Warranty

How to Remove Your Hopper for Repair and Maintenance | Pit Boss Grills

Luckily if you have a major issue with your Pit Boss, you may be able to get it covered by the warranty.

In this case, Pit Boss will replace the part or defective grill.

These are the most common grill parts that are covered under the five-year warranty.

Definitely get in touch with Pit Boss if you believe your grill is an unsafe product.

Read Also: Who Has The Best Prices On Weber Gas Grills

What Is The Warranty On A Pit Boss Grill

When youre purchasing a new pellet grill its important to check out the warranty.

Pit Boss has some of the most popular grills out there and come with a solid warranty.

But, it can also be confusing to understand all the information they throw at you.

Dont worry, weve got some snippets of wisdom to help.

Weve broken down exactly what you need to know about the Pit Boss Grill warranty and how it can help you.

Have a read of the guide below to find out more about the Pit Boss Grill warranty.

Worse Customer Service And Warranty

Worse customer service and warranty parts fulfillment on the planet have purchased 6 pitboss grills in all it this will definitely be the last takes for ever for them to supply parts they left out of box no way to expedite replacement parts and then when you do get these parts months later they forget parts so you have to wait months to get new part

Date of experience:October 07, 2022

Don’t Miss: What Is The Best Gas Grill Under $300

Pit Boss Pro Series Ii 4

Pit Boss Pro Series II 4-Series Vertical Wood Pellet Smoker

Smoke em if you got emand man has this Pit Boss special got em.

With its four adjustable cooking racks and easily maneuverable wheels, the Pro Series II 4-Series Vertical Wood Pellet Smoker gives you 1,077 square inches of cooking space in a compact and easily portable size.

Like their grills, this Pit Boss vertical pellet smoker has a digital control board that is accessible through the brands phone app and is wifi- and Bluetooth-compatible.

I think its pretty cool I could kick back on the deck and monitor my meats progress on my phone, or give them the eye test with the large view window.

The Pro Series II 4-Series Vertical Wood Pellet Smoker is available for an impressively affordable price of $400.

What customers are saying:We have had this smoker for just over a week and have used it already for Side bacon, Canadian Bacon, chicken wings, pork shoulder, pork and beans, meat loaf, pork tenderloin it is amazing. It works with my Android phone so I can monitor it from anywhere in the house.

Pit Boss 3-Series Vertical Wood Pellet Smoker Silver Hammertone

The 3-Series Vertical Wood Pellet Smoker may look tall and lean, but it packs plenty of meat for those marathon smoking sessions.

With six adjustable racks, 721 square inches of cooking space, and a 39 lb hopper capacity, it can cook for up to 18 hours for those all-day backyard bashes. I know a few guys who could keep it running the full 18.

Pit Boss

Where Is The Pit Boss Smoker Manufactured

Pit Boss Pellet Grill Customer Service Phone Number / Pit Boss 850g ...

The Pit Boss 700FB BBQ pellet grill is manufactured in Alberta, Canada. The company is a subsidiary of Dansons, Inc., which also produces Traeger and Louisiana Pellet Grills. Their main office is located in Phoenix, Arizona. Most of their pellet grills are produced in Canada, with some models coming from China.

Recommended Article:Which Company Makes Pit Boss Grills?

Read Also: Who Sells Char Broil Gas Grills

Pit Boss Vs Traeger Wood Pellet Grill Head To Head

I always try and avoid coming out and saying one grill is definitely better than another.

Its very hard to compare grills fairly. For example, if one gill costs $500 and another costs $1000, is it fair to say that the $1000 grill is better?

Youve also got a situation where each brand is constantly updating its line-up and grill construction.

So a review you read might be talking about the 2016 Pit Boss which is no longer sold.

So with that caveat in mind, here are some general differences between Traeger and Pit Boss that most people agree on.

  • Pit Boss grills utilize a slide and sear system to give you a small searing zone directly above the fire pot.

Now that you know a little more about both brands, youre best option is to narrow down which Traeger or Pit Boss model you would buy, and then you can compare the features of each specific grill.

I suggest comparing grills in these 6 categories:

With the Traeger Pro 575 you will be paying more for a smaller grill, but you get the WiFIRE system to control the grill via an App, plus a more advanced control system.

With the Pit Boss Sportsman 820 you save a bit of money, get a larger grill which has some nice usability features like the slide plate for grilling and removable side shelf to help with prep work.

In the next section, we go into a bit more detail about the two brands, or you can skip ahead to see our break down of all the most popular grills from each company.

Pit Boss Lockhart Platinum Series

Traeger doesnt have any grills like the Lockhart, but its a fun grill so we thought we would include it anyway.

You get a fairly standard pellet grill on the bottom, with a double-door smoke cabinet stuck on top.

This gives you an insane 2136 square inches of cooking space, all within a fairly moderate footprint .

You get a large 40 lb hopper to keep you cooking, and two probes are included although you can add up to four total.

Its a fun, unique smoker that doesnt fit into the same mold as 99% of the other pellet grills you see out there.

Its a good choice for anyone that wants to feed a crowd, without spending too much money.

Don’t Miss: Can You Convert Any Propane Grill To Natural Gas

Pit Boss Vs Traeger: Which Pellet Grill Should You Buy

SmokedBBQSource is supported by its readers. We may earn an affiliate commission at no extra cost to you if you buy through a link on this page. Learn more.

So youve decided to invest in a wood pellet grill but still havent decided which brand to buy.

Traeger and make some of the most popular pellet grills on the market today.

If you ask around youll get plenty of opinions about which is better.

The problem is, people always end up defending the grill they bought and slamming the competition so its hard to get an objective opinion.

In this guide, we break down the differences between Traeger and Pit Boss and look at some of the top grills from each company to help you decide which pellet grill is right for you.

  • Great size for the price
  • Porcelain-coated cast iron grates perform well
  • Includes front and side shelves

Cons:

  • Accurate PID controller for stable temperatures
  • Excellent App and WiFi connectivity

Cons:

Not sold on Pit Boss or Traeger? Z Grills are a popular new brand that sells grills like the popular 700D4E which are of similar quality but at a lower price point. Check out our full Z Grills review.

Grill Doesnt Produce Smoke:

First Time Starting Up and Shutting Down Your Grill

For a Pit Boss not smoking, you might assume that the whole smoker is broken and needs replacing. But in reality, this may be an issue with the temperature, pellets, or firepot. For starters, the ideal temperature is 60°F 90°F with a P4 setting.

To get more smoke out of your grill, cook things at a lower temperature, at around 225°F . Make sure your wood pellets are completely dry without any clumping, as wet pellets wont produce any smoke.

For a complete take on the P settings on your Pit Boss pellet grill, check out the table below.

PSet

Source: bbqgrillacademy

In short, the higher the P or Pause setting, the lower the temperature and the higher the smoke. If you want your meat to have a smoky flavor, just increase the P setting. It will cook the meat at a low temp without drying it out.

You May Like: What Is The Best Grill For The Money

Traeger 3 Year Warrenty Term

One of the most popular Traeger grills currently is the Pro 780: Image and Warranty Terms Traegergrills.com

Currently,Traeger is offering a 3-year warranty term on all their products against defects and workmanship under normal use. For instance, Traeger states how long you should leave pellets in the hopper. Something worth noting that Traeger states with regards to the warranty is that it does not cover any commercial use. The warranty term for commercial use is just 1 year.

Therefore, thats worth noting if you were considering purchasing a pellet grill for business purposes. Another important thing to note is that a Traeger pellet grill must be operated following the instructions. It also references fuels not compatible with the unit.

Its important to check the owner manual to see if it states only Traeger branded pellets should be used, as this has been the case in the past. This is to ensure that only pellets produced to a certain quality are used in the pellet grill/smoker that wont lead to etc.

Unboxing The 700fb Smoker

During our Pit Boss 700FB pellet grill review, we found that most of it were already assembled. The main component in the box is the grill chamber and hopper. We followed these steps and had had it assembled in about 30 minutes

Step 1: Attach the legs to the bottom of the barrel by laying it on its side. Screw the legs into the corresponding sections.

Step 2: Next, attach the bottom wire grill grates to the legs. Also, attach the wheels at this step.

Step 3: Stand the smoker back to its upright position. Next, you should assemble the lid handle and dome thermometer. Use the screws provided to attach these modules to the lid. For meat thermometer, check ThermoPro TP20.

Step 4: Place the flame broiler and slider into the chamber first. Then, place the cooking grates and second-tier shelf inside the chamber.

You May Like: Weber Original Kettle Premium 26 Grill

Popular Articles

More Recipes Like This